Cancellation & Refund Policy

Customer-initiated cancellation

• Cancelling 48 hours or more before departure: full refund of the amount paid.
• Cancelling less than 48 hours before departure: the deposit amount is forfeited; the remainder is refunded.

In both cases, the actual payment gateway fee we were charged on that payment is deducted from the refund. Refunds go back to the original payment method and typically take a few business days to appear, depending on your bank.

Company-initiated cancellation (weather, or below the minimum number of participants)

If we cancel your trip, you are offered first the option to move to another date of the same trip, at the price you already paid, with nothing added. If you'd rather have a refund instead of a new date, it is a full refund with nothing deducted — this was not something you did.